Help & Support

Frequently Asked Questions

Everything you need to know about monitoring hotel prices, setting alerts, and saving money on every booking.

Getting Started
How do I get started with HotelMonitor?

Getting started takes under three minutes. Here is the full process:

1
Book your hotel on Expedia or Hotels.com with free cancellation. This is important — you need to be able to cancel and rebook if a cheaper price appears.
2
Return to HotelMonitor and click Monitor Booking in the top navigation.
3
Enter your hotel name and select it from the dropdown. The system will find the TripAdvisor page automatically.
4
Fill in your check-in and check-out dates, the total price you paid, your cancellation fee (enter 0 if it is free cancellation), number of guests, and board basis.
5
Enter your email address, tick the alert consent box, and click Start Monitoring This Booking.
6
Done. We will email you within seconds to confirm the booking is registered, and again the moment we find a rate worth switching to.
Do I need to create an account or sign up?

No account required. You simply enter your email address when you add a booking — that is how we identify your bookings and send you alerts. Your email is stored securely and never shared or sold. You can delete all your data at any time via the link in the footer.

Where should I book my hotel to get the best results?

We recommend booking on Expedia or Hotels.com with a free cancellation rate. Both platforms offer excellent coverage of hotels worldwide and most standard rates include free cancellation up to a defined date before check-in.

Why free cancellation matters: If we find a lower price, you will need to cancel your original booking and rebook at the new rate. If your booking has a non-refundable rate or a cancellation fee, HotelMonitor factors that cost into the net saving calculation — only alerting you if the saving genuinely exceeds the penalty.

We also monitor Agoda, Trip.com and other platforms, so even if your original booking is elsewhere, we will find the best available rate across all of them when we alert you.

What is a cancellation fee and how do I find out mine?

A cancellation fee is the charge your booking platform imposes if you cancel your reservation. It is set out in the booking conditions when you book, and in your confirmation email.

Common structures:

  • Free cancellation until a date: £0 fee if you cancel before that date (e.g. 30 days before check-in). After that, a charge kicks in.
  • Non-refundable: You cannot cancel without losing the full amount. We still monitor these — but the saving has to be very large to be worth acting on.
  • Partial refund: You lose one night or a percentage if you cancel. Enter this amount as your cancellation fee when registering.

If you are unsure, enter your best estimate. You can always update it by re-submitting the booking with the correct figure.

How do I find my hotel’s TripAdvisor page?

When you type your hotel name into the booking form, HotelMonitor will search for it automatically and attempt to match the TripAdvisor page. In most cases it finds the correct page and fills it in for you.

If it cannot find it automatically, or you want to verify it is correct:

  1. Go to tripadvisor.co.uk
  2. Search for your hotel by name
  3. Open the hotel’s page
  4. Copy the full URL from your browser address bar
  5. Paste it into the TripAdvisor URL field in the HotelMonitor form

The URL should look like: tripadvisor.co.uk/Hotel_Review-g123456-d789012-Reviews-Hotel_Name...

How Price Monitoring Works
How does the price monitoring actually work?

Once your booking is registered, our system checks the current price for your exact hotel, dates, and guest count every four hours across multiple booking platforms. We compare the live rate to what you originally paid.

If the live rate is lower by more than your cancellation fee, we calculate your net saving and email you immediately with:

  • The platform where we found the lower rate
  • The new price vs. what you paid
  • Your cancellation fee
  • Your net saving after all costs
  • A direct link to rebook at the lower rate

If the price has not dropped enough to be worth acting on, we simply keep watching silently until your check-in date.

Which platforms do you check?

We currently monitor prices across Expedia, Hotels.com, Agoda, Trip.com, and additional platforms via our aggregation service. We are continually expanding the number of sources we check.

Where a hotel offers direct booking rates, we check those too — sometimes the best price is direct with the property.

How often do you check prices?

We check every four hours, around the clock, from the day you register your booking until your check-in date. Hotel prices can move quickly — sometimes within hours of a drop appearing — so frequent monitoring significantly improves the chance of catching a window before it closes.

What counts as a saving worth alerting me about?

We only send you an alert when the net saving is positive — that is, the price difference is larger than your cancellation fee. The formula is simple:

Net saving = (Your original price) − (New lower price) − (Your cancellation fee)

We also apply a small minimum threshold to filter out trivial differences (e.g. a £2 drop is not worth the effort of rebooking). Alerts are sent when the net saving is meaningful enough to be worth acting on.

Will I get alerted for every small price movement?

No. We only contact you when a drop is worth acting on. If prices fluctuate by a few pounds we will not fill your inbox — you will only hear from us when there is a genuine saving to capture. Most users receive one or two alerts over the monitoring period, or none if the price holds firm above what they paid.

Watch a Hotel (Target Price Alerts)
What is the “Watch a Hotel” feature?

Watch a Hotel is for people who have not booked yet but have a specific hotel in mind and a price in mind. You tell us the hotel, your dates, and the maximum price you are willing to pay. We watch the rate and email you the moment it hits your target — so you can book at the right price rather than guessing when to pull the trigger.

How is “Watch a Hotel” different from monitoring an existing booking?
  • Monitor a Booking — you have already booked and want to know if the price drops below what you paid. We factor in your cancellation fee and tell you when rebooking saves you money.
  • Watch a Hotel — you have not booked yet. You set a target price and we alert you the moment the rate reaches or falls below it. You then book directly at that price.

You can use both features simultaneously — for example, monitor your booked hotel while watching an alternative you might switch to.

How do I set up a watch?
1
Click Watch a Hotel in the navigation bar.
2
Go to tripadvisor.co.uk, find your hotel, and copy the page URL.
3
Paste the TripAdvisor URL into the watch form.
4
Enter your check-in and check-out dates, number of guests, and your target price — the maximum total you want to pay for the stay.
5
Enter your email address, tick the alert consent box, and click Start Watching This Hotel.

When the price drops to your target or below, we will email you with the live rate and a link to book immediately via Expedia or Hotels.com.

When You Get an Alert
I got a price drop alert — what do I do now?

Act quickly — price windows can close within hours. Here is what to do:

1
Open the alert email and click the rebook link to see the current lower rate.
2
Do not cancel your original booking yet. First confirm the new rate is still showing and available for your exact dates and room type.
3
Once confirmed, go to your original booking on Expedia or Hotels.com and cancel it. Keep your cancellation confirmation.
4
Rebook the hotel at the lower rate using the link in the alert email (or directly on Expedia or Hotels.com). Add your loyalty number if applicable.
5
The saving is yours. No action needed with HotelMonitor — we will continue monitoring your new booking automatically if you re-register it.
What if the price goes back up before I can rebook?

It happens. Hotel prices are dynamic and a lower rate can disappear as quickly as it appeared. This is why we recommend acting on alerts promptly.

Crucially: do not cancel your original booking before confirming the new lower rate is live and bookable. Always check the rate is still available before cancelling anything.

If the rate rises again before you rebook, simply stay on your original booking. HotelMonitor will keep watching and will alert you again if another opportunity appears.

Do I lose my hotel loyalty points if I rebook?

No. Our rebook links go directly to Expedia, Hotels.com, Agoda or Trip.com — not through a reseller or intermediary. You book directly on the platform as normal, enter your loyalty number as you would for any booking, and earn points as usual. Your elite status and benefits are fully preserved.

Can I monitor more than one booking at a time?

Yes. There is no limit on the number of bookings you can monitor. Simply add each booking separately using the same email address. You will see all active bookings on the My Bookings dashboard, and receive individual alerts for each one.

Pricing & How We Make Money
Is HotelMonitor really free?

Yes, completely and genuinely free. There are no hidden fees, no premium tier, no subscription, and no trial period. You will never be asked for a credit card.

We earn a small affiliate commission from Expedia or Hotels.com when you rebook through one of our links — typically 2–4% of the booking value, paid by the platform, not by you. You keep 100% of your saving.

How do you make money if it’s free?

When you rebook through a link in one of our alert emails, HotelMonitor receives a small referral fee from the booking platform (Expedia, Hotels.com etc). This is a standard affiliate arrangement — the platform pays us a percentage of the booking value as a thank-you for the referral. The price you pay is identical whether you clicked through from HotelMonitor or went directly to the site.

There is a natural alignment of interests: we only earn anything if you save money and rebook. If we do not find you a better rate, we do not earn. That keeps us focused on finding genuine savings, not inflating numbers.

How is HotelMonitor different from HotelSlash or similar services?
  • Free vs. paid: HotelSlash charges around £25/year. HotelMonitor is free.
  • Direct booking: Some services operate as resellers, which can strip your hotel loyalty benefits. HotelMonitor links directly to booking platforms — your loyalty status and points are fully preserved.
  • More platforms: We monitor Expedia, Hotels.com, Agoda, Trip.com and more. We are continually adding sources.
  • UK-focused: We are UK-based, price in GBP, and built for UK travellers.
  • Target price alerts: The Watch a Hotel feature lets you monitor hotels you have not booked yet — something most competitors do not offer.
Your Data & Privacy
What data do you store?

Only what you provide when adding a booking or watch: your email address, hotel name, check-in and check-out dates, the price you paid, cancellation fee, and guest count. We do not ask for your booking reference, payment details, or any personal documents.

We never sell your data or share it with third parties. Full details are in our Privacy Policy.

How do I stop monitoring a booking?

Go to My Bookings in the navigation (or enter your email address on the dashboard to load your bookings). Find the booking you want to stop and click Stop. Monitoring will cease immediately and no further alerts will be sent for that booking.

How do I delete all my data?

You can delete all data associated with your email address at any time. Scroll to the footer of any page on HotelMonitor and click Delete my data. Enter your email address and confirm — all bookings, watches, and alert history linked to that email will be permanently removed within seconds.

This is in accordance with your rights under UK GDPR. For any queries about your data, contact us at the contact page.

Do you send marketing emails?

Only if you opt in. When registering a booking, there is a separate optional checkbox for promotional emails such as travel deals and platform updates. This is entirely optional — you can tick or leave it unchecked. Alert emails for price drops on your specific bookings are sent regardless, as these are service communications you explicitly signed up for.

You can unsubscribe from marketing emails at any time via the link at the bottom of any email.

Ready to stop overpaying?

Add your hotel booking in under three minutes. We watch the price around the clock and email you the moment it drops enough to save you money.

Start monitoring free →